How to reset SLM Data and recreate LDDA Products in SLM.

Warning this will remove ALL SLM data so be sure to have a Database backup prior to running through the steps below. Use only if you want to reset data.

Occasionally the need to reset SLM data and recreate LDDA products occurs. This usually occurs when you upgrade from a much older version of LDMS to a current version (I.E 9.0 >9.6). One of the most common times is duplicate SLM licenses, though other calculation errors can happen when the database is in this state. To reset your data in SLM you can do the following:

(Note: if you have a lot of time invested in SLM customization you may want to find another solution as this will reset all SLM/DA data back to factory defaults.)

1. Close the console.
2. Stop the Inventory Service.
3. Run this Statement against the DB

     (the following is for SQL)

delete from SLM_LicenseGroupingREF

delete from SLM_ProductGroupingREF

delete from SLM_LicenseProductREF

delete from SLM_ProductUsageFile

delete from SLM_SoftwareLicense

delete from SLM_SoftwareLicense

delete from ProductFile

delete from ProductComputer

delete from ProductHash

delete from ProductRules

delete from product

delete from DA_ProductLookup

*If running LDDA 9.51 or older the last line changes from delete from  DA_ProductLookup to delete from MP_ProductLookup.

4. Relaunch the console.
5. In DTS, go to license software, right click on licensed software and select add license software to SLM
6. When that completes, got to Software License Import, right click on that and select Import software license lookup Information.
   1. Browse to the Management Suite/mp.xml directory and select the productlookup.xml
7. After that runs, open the SLM Console, go to administration->Calculations and recalculate.
8. Then go into the monitored list and verify all the duplicates are gone. (should see ~1000ish items(depending on LDDA version))
9. Restart the Inventory service
10. Give it a day for all the background processes to run an update as needed.
11. Then run a full sync scan on all devices to populate all the additional data needed.
12. Reimport any licenses needed.

What is New in LANDESK Data Analytics (LDDA) 9.6 Content Update

This lists the updated/add content to LDDA 9.6. For more information about using LDDA please see: LDDA 9.6

For more information on how to receive LDDA content updates please see:  How to enable content updates in LDDA

 

Note: If you are running LDDA on a roll-up core you will have to manually update content. You can do so by grabbing the zip attached to this document and running content.exe - this is to be done on the Rollup CORE server only,please install content via patchmanager on all other cores. Also, please note that these updates do not have an GUI that you can interact with.

September 17, 2015 (Build 800)

• Added license detection rules for MOOS Project viewer Version 3 by Brooks Automation Inc.
• Added license detection rules for Madcap Analyzer V7 from Madcap
• Added license detection rules for OpenBook products
• Added license detection rules for Spellex for OFfice 2007 Version 20 by Spellex
• Added license detection rules for TextAlound from NextUP Technologies
• Added license detection rules for Wondershare Video Editor
• Added license detection rules Solarwinds Professional 2015 from Dassault Systemes

September 9, 2015 (Build 793)

• Added license detection rules for Rockwell Automation products
• Added license detection rules for Kepware products
• Added license detection rules for AEC Software products
• Added license detection rules for Bluebeam Software products
• Added license detection rules for Chilkat Software products
• Added license detection rules for Emurasoft products
• Added license detection rules for FinePrint Software products
• Added license detection rules for GFI Software products
• Added license detection rules SAS 9.x from SAS Institute Inc
• Added license detection rules for Analyse-it products

August 28, 2015 (Build 783)

• Added license detection for PentaLogix products
• Added license detection for Binary Fortress products
• Updated Corel software detection rule

August 19, 2015 (Build 771)

• Added Databorough
• Added HiBase Group
• Updated MadCap software

August 12, 2015 (Build 764)

Licensed Software Updates

• Added Tibco products
• Updated Adobe - Adobe Technical Communication Suite
• Updated Adobe - Presenter 10
• Updated Adobe - Added detection for eLearning 6.1
• Updated AutoDesk - Russian versions

August 5, 2015 (Build 757)

Licensed Software Updates

• Microsoft MSDN version of Visual Studio 2010 Ultimate
• Microsoft Office Standard covers Excel 2010
• Added File Maker Pro
• Added detection for Adobe Contribute CS4
• Added detection for Adobe Creative Cloud 3
• Added detection for Adobe Acrobat DC
• Added detection for VMWare - VMPlayer 7
• Added detection for Bently Microstation 8
• Fixed typo in Microsoft Windows Enterprise 8.1 rule
• Added detection for various Microsoft Windows Home Premium editions

July 29, 2015 (Build 750)

Licensed Software Updates

• Added Imprivata products.
• Added Teradata products.
• Added Adersoft products.
• Updated Adobe Capture rule.
• Added MSDN as a separate product from Visual Studio.
• Added Raxco Software products.
• Added Artifex Software products.
• Added RealVNC products.
• Added Proofpoint products.

July 15, 2015 (Build 748)

Licensed Software Updates

• Added Wave Systems products.
• Updated RDF995 rules.
• Added FIS Image Solutions products.
• Added Amulet Hotkey products.
• Added Sassafras products.

Other Items

• Updated the Microsoft Volume rule due to a change in the website.

July 8, 2015 (Build 741)

Licensed Software Updates

• Addd TriCerat products.
• Added NetPresenter products.
• Added Cybersafe products.
• Added REDAND Technologies products.
• Addd FoxIT products.
• Added RegEgg Software products.
• Added Sophos products.
• Added AllScripts products.

Licensed Software Updates

• Added Hyland Software products.
• Added CyberLink products.
• Updated Adobe Creative Suite rules.

June 24, 2015 (Build 734)

Licensed Software Updates

• Update Microsoft 2012 Server rules.

June 10, 2015 (Build 720)

Licensed Software Updates

• Added SWIFT products.
• Updated SAP rules.
• Added Juniper Networks products.

June 3, 2015 (Build 713)

Licensed Software Updates

• Updated Greyware products.
• Added ATI products.
• Added Software FX products.
• Added Shavlik products.

May 26, 2015 (Build 706)

Licensed Software Updates

• Updated Microsoft Visual Studio rules.
• Added Websense products.
• Added Vision Solutions products.
• Updated McAfee products.
• Added Red Hat products.

May 19, 2015 (Build 699)

Licensed Software Updates

• Updated McAfee products.
• Added MySQL products.

May 12, 2015 (Build 692)

Licensed Software Updates

• Added Kaspersky products.

Other Items

• Added additional CDW fields.
• Updated Insight rule.

May 5, 2015 (Build 685)

Licensed Software Updates

• Added ABBYY products.
• Updated Windows R2 rules.
• Updated Symantec rules.
• Added Raritan products.
• Added ScriptLogic products.

Other Items

• Updated CDW B2B rule.

April 28, 2015 (Build 678)

Licensed Software updates

• Added Intuit QuickBooks Pro 2015.
• Added Spreadsheet Innovations products.
• Added IHS GLobal products.
• Updated Microsoft SQL 2008 for SP4.
• Added Systran products.

April 21, 2015 (Build 671)

Licensed Software Updates

• Added pdf955 products.
• Added PTC MKS Toolkit.
• Added MJ Net products.
• Added Bartels Media Gmbh products.
• Added Manageengine products.
• Added LogMeister products.
• Added Kofax products.
• Added JetBrains Resharper 9.
• Updated Adobe Contribute.

April 16, 2015 (Build 664)

Licensed Software Updates

• Added RESUMate products.
• Added IBM Personal Communications and WebSphere MQ.
• Added Minitab Bootstrapper.
• Added Winzip 18.5.
• Added Datawatch Modeler.
• Updated Adobe Acrobat 3.

April 9, 2015 (Build 657)

Licensed Software Updates

• Added FileDaemon products.
• Updated Adobe Captivate rules.

April 2, 2015 (Build 650)

Licensed Software Updates

• Added DataNumen products.
• Added ESRI ArcPad products.
• Updated Adobe Captivate.

Other Items

• Added 2015 Scorecard.

March 26

Licensed Software Updates

• Added Faronics products.
• Added QSR International products.
• Added OpenCube products.
• Updated Parallels products.
• Updated Markzware products.
• Updated FileMaker products.
• Updated Quest products.
• Updated Corel products.
• Update FileMaker products.
• Updated Dassault Systemes products.

March 19

Licensed Software Updates

• Added Sorenson Media products.
• Added Telerik products.

March 12

Licensed Software Updates

• Added Tableau products.
• Added Sapien Technologies products.
• Added Business Software products.

Other Items

• Updated OS Normalization for 2012 and SCCM.
• Updated Manufacturer Normalization for VMware.

March 5

Licensed Software Updates

• Added Webfactory products.
• Added Stata products.

February 19

Licensed Software Updates

• Added Unify products.
• Added Panduit products.
• Updated Sparx Enterprise Architect 11.

February 12

Licensed Software Updates

• Added ActiPro products.

February 5

Licensed Software Updates

• Updated Autodesk Autocad 2000 rule.
• Updated Acrobat Distiller and Elements Server rules.
• Updated AUtodesk Suite rules.
• Added ActiPro products.

January 29

Licensed Software Updates

• Updated Attachmate products
• Added Cybele Software products.
• Added SyncRO Soft products.

January 22

Licensed Software Updates

• Updated RedGate rules.

January 15

Licensed Software Updates

• Added National Instruments products.
• Added RedGate Software products.
• Added Nero 10, 11, 2014 and 2015.
• Added Nuance Dragon Naturally Speaking 13.

Other Items

• Update En Pointe rule.

December 23

Licensed Software updates

• Updated McAfee SiteAdvisor rules.
• Added VMware Workstsation 11.
• Added Kiwi products to Solarwinds.
• Acrobat X downgrades rights were incorrect.
• Added CRMfusion products.
• Added fournova products.
• Added JetBrains products.
• Added SAP products.
• Updated TrendMicro products.
• Added Autodesk Alias Surface and AliasStudio.
• Updated Autodesk Autocad to avoid false detection.

Other Items

• Updated HP Warranty rule.

December 4

Licensed Software Updates

• Added Mystik Media products.
• Added McAfee SecuingComputing SmartFilter.
• Added Sybase products.
• Added Research In Motion products.
• Added Quark Software products.
• Added Solid Documents products.
• Added Sierra products.
• Added Datacraft Design Limited products.
• Added LogicaCMG products.

Other Items

• Updated SCCM Import rules to pull model from lenovo systems.

November 20

Licensed Software Updates

• Added Techsmith SnagIt 12.

Other Items

• Updated Softchoice import rules.

November 14

Other Items

• Updated Adobe B2B rules.  It is now necessary to update to IE 11 to get the B2B connector to work.

October 27

Licensed Software Updates

• Updated Adobe rules.
• Updated Microsoft Team Foundation Server.
• Updated Microsoft Exchange Server.
• Updated Babylon rules.

October 6

Licensed Software Updates

• Added a number of Adobe SKUs.
• Updated Adobe Acrobat Distiller logic.
• Added Thinkcell 6.
• Updated Babylon rules.
• Updated Oracle 12.

Other Items

• Content update now contains all content, whether new or not.

September 24

Licensed Software Updates

• Updated a number of Microsoft rules for better downgrading.
• Updated Windows Server 2003 detection.

September 17

Licensed Software Updates

• Added Microsoft Exchange edition discovery.
• Updated a number of Microsoft Office rules for downgrade rights.
• Updated Microsoft TFS rules.
• Added more MATLAB versions.
• Updated Windows 8.0 and 8.1 downgrade rights.

September 10

Licensed Software Updates

• Added usage files for Adobe Creative Suite rules.
• Updated Babylon rules.

Other Items

• Updated Lenovo warranty rule for multiple warranties.
• Added additional fields for VMware vCenter import.

September 3

Licensed Software Updates

• Added Bastien Mensink products.
• Added Steelray Project Viewer.
• Added NitroPDF products.
• Added Ghisler Software products.
• Added Century Software products.
• Updated Microsoft Office rules to handle some localized versions.
• Added additional Nuance products.

August 28

Licensed Software Updates

• Added additional Flexera products.
• Added Loftware products.
• Added Symantec Backup Exec.
• Updated Sharepoint rules.

August 21

Licensed Software Updates

• Added Loftware products.
• Added Symantec Backup Exec products.
• Updated Sharepoint rules.
• Added Russion Microsoft Office rule.
• Updated Autodesk suites.
• Added PJ Technologies products.
• Added Qarbon products.
• Added VisualSVN products.

August 14

Licensed Software Updates

• Added additional Dell produts.
• Fixed duplicate Adobe Photoshop rule.
• Added WinEdt products.
• Updated Microsoft SQL Server rules and Discovery Services rules to remove Managed Planet name.  Microsoft SQL Server Discovery Services rules must be rerun.
• Added additional Quest Software products.
• Added JAM Software products.
• Update Autodesk products.  With LDMS 9.6 clients it is now possible to properly discover Autodesk suites.  Also added 2015 products.

August 7

Licensed Software Updates

• Updated Datawatch rules.
• Added Wyse products.
• Added Dell products.
• Updated some NetWrix rules.
• Added additional Quest products.

Other Items

• Added Panasonic manufacturer date rule.

July 31

Licensed Software Updates

• Added NetWrix products.
• Updated some Microsoft rules that would not detect a product the first time the rules were run.
• Updated Microsoft Project rules to reflect name change.
• Added Symantec Management Services and Conteol Compliance Management Services.
• Added Systemtools Software products.

Other Items

• Updated Lenovo rules to handle 8 digit serial numbers.
• Added more Eaton products.

July 24

Licensed Software Updates

• Added Experian Payments products.
• Added Fox Technologies products.
• Added Hitachi products.
• Added GSX Groupware Solutions products.
• Added Informatica Corporation products.
• Added Ericom Software products.
• Added Login Consultants products.
• Added Traka Limited products.

July 17

Licensed Software Updates

• Added additional Rocket Software products.
• Added Pitney Bowes products.
• Added fCoder Group products.

Other Items

• Updated HP warranty rule.  HP has added a captcha that shows up sometimes and will require the user to click on it.

July 10

Licensed Software Updates

• Updated Microsft Visual Studio rules.
• Added HP products.
• Added Innovative Maintenance Systems products.
• Fixed PTC Wildfire rules.

July 3

Licensed Software Updates

• Updated Adviser rule.
• Updated Oracle rules.
• Added additional Core WinDVD versions.
• Added Trend Micro products.
• Added Genie9 products.
• Updated Microsoft Outlook and Lync rules.

June 19

Licensed Software Updates

• Added VMWare Player detection
• Consolidated Thinprint underneath Cortado vendor
• Detect Oracle RDBMS versions and install type using WMI
• Repaired Datawatch Monarch 10.5 detection
• Added Softplicity products
• Added Beyond 20/20 products
• Added 4Team products
• Added Nuance PDF Converter Pro V4
• Added Downgrade rights for Toad for Oracle

June 5

Licensed Software Updates

• Added ComponenetOne products.
• Added some VMware products.
• Added Onset products.
• Added Cisco Jabber products.
• Added EverMap products.
• Added GlobalScape products.
• Added Medical Informatics Engerineering products.
• Added ACL Services products.
• Added SolarWinds products.
• Added Babylon products.
• Added DBXtra products.
• Added Atlas.ti products.
• Added Apple Final Cut Studio.

Other Items

• Update Apple Warranty rule to add Expired if the warranty had expired.
• Updated Fujitsu rule to get expiration date.

May 20

Licensed Software Updates

• Fixed issues with Adobe Flash Professional rule.
• Added ShoreTel products.
• Added Code42 products.
• Added AquaFold proudcts.
• Updated Centrify products.
• Fixed issues with Adobe Creative Cloud rules.
• Updated OpenText products.
• Updated Nuance products.
• Updated ASNA products.
• Added BizFlow products.
• Updated Acquire products.
• Added Debenu products.
• Added Workshare products.
• Added Realtime Soft products.
• Added Flexera products.

May 7

Licensed Software Updates

• Fixed issues with Microsoft Office Professional Plus downgrades.
• Added EMC products.
• Updated Microsoft Office Visio detection.
• Updated Adobe Acrobat downgrades.
• Added Embarcadero products.
• Added Adobe Creative Cloud.
• Fixed IPSwitch WS_FTP Pro detection.
• Added Tivantis products.
• Updated Techsmith downgrades.

Other Items:

• Updated Toshiba Warranty rule.

April 30

Licensed Software Updates

• Added DYMO CardScan.
• Added a number of Microsoft products and SKUs.
• Added Adobe Output, Web Content Management, Experience Manager and Font Folio.
• Added Sybase Powerbuilder and Powerdesigner files for usage.

April 24

Licensed Software Updates

• Added Cortado products.

April 17

• Added ClearSwift products.
• Added Citrix products.
• Added DameWare Mini Remote Control 7.5.
• Added additional OpenText products.
• Added Centrify products.
• Added CA products.
• Added BT products.
• Added Axway products.
• Added ASNA products.
• Added Araxis products.

April 10

Licensed Software Updates

• Added Appsense products.
• Added Acquire producs.
• Added Ipswitch products.
• Fixed a version issue in WS_FTP product.
• Updated IDM products to handle suites better.
• Added Application Security products.

Other Items:

• Updated Lenovo model name rule.
• Updated IBM Warranty rule.
• Updated Toshiba warranty rule.

April 3

Licensed Software Updates

• Added Dane Prairie Systems products.
• Added Ai Squared products.
• Added Microsoft Office for Mac 2004 and 2010.
• Updated IDM Computer Solutions products.

Other Items:

• Added additional SKUs for Adobe and Microsoft.

March 26

Licensed Software Updates

• Added Altova products.
• Added Blue Lance products.
• Added activePDF Server.
• Added executables to Thomson Reuters AutoAudit.
• Added Palisade Corporation products.
• Added Freedom Scientific products.
• Added LookSoftware products.
• Added OpenText Secure Shell, NFS Solo and Hummingbird Maestro Solo.

Other Rules:

• Updated Lenovo Warranty to reflect change in their website.

Other Items:

• Fixed name of column in MP_AC_Temp_Storage for Oracle.

March 19

• Added CVision products.
• Added Helios products.
• Added Sybase products.
• Added Anixis products.
• Fixed Sparx to ignore trial editions.

March 12

Licensed Software Updates.

• Added more Sparx products.
• Fixed Umetrics SIMCA.
• Fixed ACDSee v15.
• Fixed Thomas Reuters OneSOurce.

March 5

Licensed Software Updates

• Added Sparx products.
• Added ThinPrint products.
• Added PerkinElmer\Cambridge products.
• Added Jedox Products.
• Updated Techsmith SnagIt to include executables.
• Added VisionApp products.
• Added CHMV products.
• Added Eugene Roshal (WinRAR) products.
• Added Think-Cell products
• Added Umetrics products.
• Added Thomas Reuters products.
• Added Bridgeway USA products.
• Added Addinsoft products.
• Fixed Corel Burn Now rule.
• Fixed Minjet MindManager to exclude the viewer.
• Added Microsoft Visual Studion 2013 w/MSDN.

February 26

Licensed Software Updates

• Added McAfee products.
• Added Attachmate products.

February 19

Licensed Software Updates

• Added  missing Windows 8.1 and Windows 7 operating systems.
• Added various Microsoft System Center products.

Other Rules:

• Updated Normalize OS Names to include Windows 8.1 and Windows 7 Home Premium.

Reports

• Added LANDesk Monthy Enterprise Workstation Scorecard 2014.

February 5

Licensed Software Updates

• Added Intuit products.
• Updated Microsoft SQL Server 2008.
• Updated Microsoft Visual Studio 2013.

January 30

Licensed Software Updates

• Added Synergex PVCS.
• Added Averna Proligent.
• Added Oracle Hyperion products.
• Added Nuance eCopy.

January 16

Licensed Software Updates

• Added Datawatch Monarch 11.
• Added a number of Nuance products.
• Added IBM SPSS.
• Added Absolute Computrace and Manage.
• Added Infor products.
• Added suites to Autodesk products.

December 26

Licensed Software Updates

• Added Symantec Endpoint 12.1.
• Fixed Winzip .5 rules.

December 19

Licensed Software Updates

• Added Microsoft Project Server 2002, 2003
• Added Microsoft Virtual PC for Macintosh
• Added many Roxio products.

Other Rules

• Updated Adobe B2B due to website change.

December 12

Licensed Software Updates

• Added several new WinZip products.
• Updated Microsoft Lync to include the executable.
• Added Adobe Lightroom 5
• Added VMware Workstation 10 and updated the VMware rules to include executables.

November 28

Licensed Software Updates

• Updated Microsoft SQL Server rules to ignore Evaluation editions.
• Added many Corel products.
• Added Scooter Softare Beyond Compare.
• Added Insperity OrgPlus.
• Added Minitab Quality Companion.
• Added Adaptive Engineering Concourse.
• Added Symantec PGP Desktop and Endpoint Encryption.

Other Rules

• Added Toshiba Warranty lookup rule.

Reports

• Update Microsoft Per Processor and Core Licensed Products
• SLM Report with Expandable Detail now lists never instead of 1/1/1970 if a product was never used.

Description: This article is a method of testing Windows Management Interface (WMI) classes to see if they are working properly. Data Analytics uses WMI calls remotely with Discovery Services in order to gather detailed information on SQL Server for Software License Monitoring. The following document references the procedure in Discovery Services. Sometimes the WMI information on a machine may become corrupted and as a result will not return information correctly. Instead an error is returned in the Discovery log located in the C:\Program Files\LANDesk\ManagementSuite\MP_Log folder. See below

Microsoft SQL Server Licenses (Discovery Services article)

Error:

ERROR 9/16/2015 7:37:46 AM: Thread WMI0:WMIDiscover.DoWork, 10.14.107.6: Error processing rule Computer.Device ID Object reference not set to an instance of an object.    at ManagedPlanet.DiscoveryServices.WmiRegistry.RegistryConnection.GetRegistryProperties(String machineName, ConnectionOptions options, RegistryObject propertiesHolder)

   at ManagedPlanet.DiscoveryServices.WmiRegistry.RegistryRemote.GetRegistryProperties()

   at ManagedPlanet.DiscoveryServices.WmiRegistry.RegistryRemote..ctor(String userName, String password, String domain, String machineName)

   at ManagedPlanet.DiscoveryServices.WMIDiscoverThread.GetRegistryData(WMIRule rule, WindowsLoginSetting login, String sAddress)

   at ManagedPlanet.DiscoveryServices.WMIDiscoverThread.DoWork()

Test for WMI:

1- Find what classes are listed.

2- Download a test utility. Example used in this document: Paessler

3- Configure and run the test utility. See below:

The following screen shot shows the configuration options for the Paessler utility.

The following screen shot shows additional configuration options as well as the results of the test query. You can see various information about SQL Server displayed in the window. If this information isn't present then the call failed to work and WMI will need to be repaired. Repairing WMI is part of the operating system and outside the scope of support. Microsoft or other utilities on the web may be able to help.

Additional Notes:

If an error is displayed then the class may need to be changed: (Example: root\Microsoft\SqlServer\ComputerManagement12 to root\Microsoft\SqlServer\ComputerManagement11

If nothing is returned like below...then that is usually the cause of the error above regarding "object reference not set to an instance of an object".

We are running LDMS 9.6 SP2. Did Dell break the DTS web import rule for Dell Warranties? Since Monday I have been receiving the following error when running the rule manually or automatically during a scan. I redacted the service tag as XXXXXX. Thank you.

NFORMATION 7/21/2015 1:04:39 PM: Starting rule Dell Warranty

INFORMATION 7/21/2015 1:04:40 PM: Starting Dell Warranty Import

INFORMATION 7/21/2015 1:04:40 PM: Starting device 172

INFORMATION 7/21/2015 1:04:41 PM: Error getting warranty information for XXXXXXX The remote server returned an error: (401) Unauthorized.    at System.Net.HttpWebRequest.GetResponse()

   at ManagedPlanet.DTS.DellWarranty.GetWebData(String sURL, String& sData, String& sErr)

INFORMATION 7/21/2015 1:04:41 PM: Error getting warranty information for XXXXXXX The remote server returned an error: (401) Unauthorized.    at System.Net.HttpWebRequest.GetResponse()

   at ManagedPlanet.DTS.DellWarranty.GetWebData(String sURL, String& sData, String& sErr)

INFORMATION 7/21/2015 1:04:41 PM: Finished Device.

I would like to configure some Console Extender options and copy the settings to other consoles. Does anyone know where the configuration is located?

Is anyone using a LDMS 9.6 SP2 rollup core with DA 9.6? If so, I would be interested to know if they have been successful with replication or any issues they may have had.

We are currently running LDMS 9.6 SP2 with DA 9.6 SP2 on our rollup core and trying to replicate 4 other child cores ranging from 9.5 SP2 to 9.6 SP2, all with DA 9.6 SP2

We have been working with support for over a month trying to get things to work properly or even finish a complete replication.

Any feedback from a successful setup would be great.

Thanks

Symptom

When you attempt to save a report after it has run, you get the error "Could Not Save Report. Error: The remote server returned an error: (401) Unauthorized..Check rights for the remote/report/files directory. Also, you may need to run SCHEDREP.EXE /I to rewrite login information."

The problem stems from the user rights of the authenticated user in SCHEDREP configuration.

Resolution

1. Run the SchedRep.exe utility with the "/I" switch from an administrator elevated command line:

2. The Enter Login Information window will open. Change the user to a Domain Admin account. (If the account used does not have full administrative rights the reports will not save properly)

*Note* The login window does not check or warn you if you enter incorrect information. You will want to make sure that the account you are entering there has the correct password and all the information is correct.

3. Once that information is updated, select OK and run an IIS Reset (How do I run an IIS reset?) from the command line.

4. Rerun the reports causing the problems with the 401 error and try to save them.

What is New in LANDESK Data Analytics (LDDA) 9.53 after content Update

Important note:

With the release of LDDA 9.6 this document will no longer be maintained or updated all future content release information can be found in the following Document:

LANDESK Data Analytics 9.6 content update

For the time being the content listed in LDDA 9.6 should continue to work on an LDDA 9.53 update 1 install, this is subject to change without further notice. It is recommend that you upgrade to LDDA 9.6 as soon as possible.

This lists the updated/add content to LDDA 9.53. For more information about LDDA please see: LDDA 9.5.

For more information on how to get LDDA content updates please see:  How to enable content updates in LDDA

Note: if you are not running LDMS 9.5 sp1 and above you will have to manually update content. You can do so by grabbing the zip attached to this document and running content.exe - this is to be done on the CORE server only and should only be done if not on LDMS 9.5 sp1.

August 1, 2014 Update (Build 404)

• Licensed Software Updates
• Added NetWrix products.
• Updated some Microsoft rules that would not detect a product the first time the rules were run.
• Updated Microsoft Project rules to reflect name change.
• Added Symantec Management Services and Control Compliance Management Services.
• Added Systemtools Software products.

Other Items

• Updated Lenovo rules to handle 8 digit serial numbers.
• Added more Eaton products.

July 25, 2014 Update (Build 398)

Licensed Software Updates

• Added Experian Payments products.
• Added Fox Technologies products.
• Added Hitachi products.
• Added GSX Groupware Solutions products.
• Added Informatica Corporation products.
• Added Ericom Software products.
• Added Login Consultants products.
• Added Traka Limited products.

July 18, 2014 Update (Build 390)

Licensed Software Updates

• Licensed Software Updates
• Added additional Rocket Software products.
• Added Pitney Bowes products.
• Added fCoder Group products.

Other Items

• Updated HP warranty rule.  HP has added a captcha that shows up sometimes and will require the user to click on it.

July 10, 2014 Update (Build 383)

Licensed Software Updates

• Updated Microsoft Visual Studio rules.
• Added HP products.
• Added Innovative Maintenance Systems products.
• Fixed PTC Wildfire rules.

July 3, 2014 Update (Build 375)

Licensed Software Updates

• Updated Adviser rule.
• Updated Oracle rules.
• Added additional Corel WinDVD versions.
• Added Trend Micro products.
• Added Genie9 products.
• Updated Microsoft Outlook and Lync rules.

June 19, 2014 Update (Build 361)

Licensed Software Updates

• Added VMWare Player detection
• Consolidated Thinprint underneath Cortado vendor
• Detect Oracle RDBMS versions and install type using WMI
• Repaired Datawatch Monarch 10.5 detection
• Added Softplicity products
• Added Beyond 20/20 products
• Added 4Team products
• Added Nuance PDF Converter Pro V4
• Added Downgrade rights for Toad for Oracle

June 5, 2014 Update (Build 349)

Licensed Software Updates

• Added ComponentOne products.
• Added some VMware products.
• Added Onset products.
• Added Cisco Jabber products.
• Added EverMap products.
• Added GlobalScape products.
• Added Medical Informatics Engineering products.
• Added ACL Services products.
• Added SolarWinds products.
• Added Babylon products.
• Added DBXtra products.
• Added Atlas.ti products.
• Added Apple Final Cut Studio.

Other Items

• Update Apple Warranty rule to add Expired if the warranty had expired.
• Updated Fujitsu rule to get expiration date.

May 22, 2014 Update (Build 333)

Licensed Software Updates

• Fixed issues with Adobe Flash Professional rule.
• Added ShoreTel products.
• Added Code42 products.
• Added AquaFold proudcts.
• Updated Centrify products.
• Fixed issues with Adobe Creative Cloud rules.
• Updated OpenText products.
• Updated Nuance products.
• Updated ASNA products.
• Added BizFlow products.
• Updated Acquire products.
• Added Debenu products.
• Added Workshare products.
• Added Realtime Soft products.
• Added Flexera products.

May 8, 2014 Update (Build 319)

Licensed Software Updates

• Fixed issues with Microsoft Office Professional Plus downgrades.
• Added EMC products.
• Updated Microsoft Office Visio detection.
• Updated Adobe Acrobat downgrades.
• Added Embarcadero products.
• Added Adobe Creative Cloud.
• Fixed IPSwitch WS_FTP Pro detection.
• Added Tivantis products.
• Updated Techsmith downgrades.

Other Items:

• Updated Toshiba Warranty rule.

April 30, 2014 Update ( Build 311)

Licensed Software Updates

• Added DYMO CardScan.
• Added a number of Microsoft products and SKUs.
• Added Adobe Output, Web Content Management, Experience Manager and Font Folio.
• Added Sybase Powerbuilder and Powerdesigner files for usage.

April 24, 2014 Update (Build 304)

Licensed Software Updates

• Added Cortado products.

April 17, 2014 Update (Build 297)

Licensed Software Updates

• Added ClearSwift products.
• Added Citrix products.
• Added DameWare Mini Remote Control 7.5.
• Added additional OpenText products.
• Added Centrify products.
• Added CA products.
• Added BT products.
• Added Axway products.
• Added ASNA products.
• Added Araxis products.

April 10, 2014 Update (Build 290)

Licensed Software Updates

• Added Appsense products.
• Added Ipswitch products.
• Fixed a version issue in WS_FTP product.
• Updated IDM products to handle suites better.
• Added Application Security products.

Other Items

• Updated Lenovo model name rule.
• Updated IBM Warranty rule.
• Updated Toshiba warranty rule.

April 3, 2014 Update (Build 283)

Licensed Software Updates

• Added Dane Prairie Systems products.
• Added Ai Squared products.
• Added Microsoft Office for Mac 2004 and 2010.
• Updated IDM Computer Solutions products.

Other Items:

• Added additional SKUs for Adobe and Microsoft.

March 27, 2014 Update (Build 277)

Licensed Software Updates

• Added Altova products.
• Added Blue Lance products.
• Added activePDF Server.
• Added executables to Thomson Reuters AutoAudit.
• Added Palisade Corporation products.
• Added Freedom Scientific products.
• Added LookSoftware products.
• Added OpenText Secure Shell, NFS Solo and Hummingbird Maestro Solo.

Other Rules:

• Updated Lenovo Warranty to reflect change in their website.

Other Items:

• Fixed name of column in MP_AC_Temp_Storage for Oracle.

March 20, 2014 Update (Build 269)

Licensed Software Updates

• Added CVision products.
• Added Helios products.
• Added Sybase products.
• Added Anixis products.
• Fixed Sparx to ignore trial editions.

March 13, 2014 Update (Patch Build 262)

Licensed Software Updates

• Added Sparx products.
• Added ThinPrint products.
• Added PerkinElmer\Cambridge products.
• Fixed Umetrics SIMCA.
• Fixed ACDSee v15.
• Fixed Thomas Reuters OneSOurce.

March 6, 2014 Update (Build 255)

Licensed Software Updates

• Added Jedox Products.
• Updated Techsmith SnagIt to include executables.
• Added VisionApp products.
• Added CHMV products.
• Added Eugene Roshal (WinRAR) products.
• Added Think-Cell products
• Added Umetrics products.
• Added Thomas Reuters products.
• Added Bridgeway USA products.
• Added Addinsoft products.
• Fixed Corel Burn Now rule.
• Fixed Minjet MindManager to exclude the viewer.
• Added Microsoft Visual Studion 2013 w/MSDN.

February 27, 2014 Update (Build 247)

Licensed Software Updates

• Added McAfee products.
• Added Attachmate products.

February 19, 2014 Update (Build 241)

Licensed Software Updates

• Added  missing Windows 8.1 and Windows 7 operating systems.
• Added various Microsoft System Center products.

Other Rules:

• Updated Normalize OS Names to include Windows 8.1 and Windows 7 Home Premium.

Reports

• Added LANDESK Monthly Enterprise Workstation Scorecard 2014.

February 7, 2014 Update (Build 226)

Licensed Software Updates

• Added Intuit products.
• Updated Microsoft SQL Server 2008.
• Updated Microsoft Visual Studio 2013.

January 30, 2014 Update (Build 220)

Licensed Software Updates

• Added Synergex PVCS.
• Added Averna Proligent.
• Added Oracle Hyperion products.
• Added Nuance eCopy.

Microsoft SQL Server Licensing

One challenging product to license has been Microsoft SQL Server. When it installs, regardless of the edition, it leaves behind the same Programs entries, the same registry values.  Regardless of whether you install Enterprise, Standard, Developer or Express, the same executable(s) are run.  This makes querying off the inventory difficult if not impossible to determine what edition of SQL you need to purchase.

There is one place in the registry where the current edition of SQL Server is stored, and that is in the instance description.  The problem is that the registry key to search for is tied to the instance name, so there really is no way to predict what the exact key will be ahead of time, so you cannot configure the inventory scanner to gather it.

To alleviate this problem, Discovery Services has the ability to gather this information.

If you configure a Discovery Services configuration to gather this information, the Data Translation Services Licensed Software rules will be able to correctly assign the edition of SQL Server that is being used.

To configure SQL Discovery

The first step is configuring an address object that will only run a discovery on devices running SQL Server.

        1. In Discover Services Right click on Addresses – All Addresses and select Add Address.

          2. Give it a name.

          3. Then select Management Suite Query as the type of address and select All SQL Server Machines from the drop down list.

                    (This is a prebuilt query that installs with Discovery Services.)

Second Step

1.     

        1.  Right click on Logins and select Add Windows Login.

Note : This is the Windows Login that will be connecting to the SQL Servers via WMI to read the registry.  This user must have admin access to these devices.  You may create as many login objects as needed.

Third Step:

          1. Right click on Configuration and select Add Config.

3.              2. Give the config a name, select WMI and click next.

4.                3. Click Next

5.      The next dialog is the Addresses for this config.

                    4 .Select the address created in the first step of this document and click next.

6.                5. Next select the logins created in step two and click Next.

7.              6.  On the WMI groups dialog, delete Full Scan from the list and Add in the SQL Server Instances group.  This will only gather the SQL Server instance information, not all the information a full scan would.

8.      7. Click Next and Finish the config.

Then run this configuration.

9.      1.Right Click Run now

It will scan all devices in the query and if it can connect, pull back the instance information.  This information will be stored under the Computer.Managed Planet.SQL Instances class in inventory.

In 9.6 SP2 it is listed in Software > Additional Detection > SQL Instances

The Licensed Software rules will then use the Edition attribute to determine what kind of SQL installation this is.  These rules are run nightly by the Software Manager Service.

It is suggested this configuration is scheduled to run periodically to keep the data current.

Additional Info

The SQL Server Instances group looks through the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\ and finds the list of instance names on the sql server. From there it will search for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\<Instance Name>\Setup. In that location it will find the version and the edition of each SQL Instance on the device and send it along to inventory.

Want to automate the process of WMI scanned devices to be archived to the asset control DB.

What is the process behind this archive. Can we make a task of it where I can put a query to scan type = WMI to schedule this task ?

Hi Guys,

I'm creating Web forms for our company to work, They send an email to a mailbox when the form is completed. We currently have a mailbox set up that automatically logs a new ticket in landesk with the information in the email.

I am wondering if the information from the body of the email can auto populate a form within Landesk to start a new Request ticket.

We've seen this error occur in multiple environments. Here's a workaround to address this problem. Attached is a powershell script that will itterate through all of the SQL registry tree's on a sql server and send the data back via the custom miniscan flag. Now with the inclusion of miniscan this script requires an agent to be installed on the device. Essentially, all you should have to do is run this script on a device and it will return the same results you'd get from the SQL Discovery Rule to inventory for your device.

To take this a step further, you can deploy this script in a distribution package and send it to your devices you need to get this information from for your reports.

Note: This script has been tested and works on 9.5, 9.6 or greater agents.

Problem:

Temporary internet files are filling up the system drive on the core usually in this path:

C:\Users\(username)\AppData\Local\Microsoft\Windows\INetCache\IE

Cause:

By default, Web Rules are ran by a "local system account". This is determined by the settings on the Managed Planet Core Scan Service properties. If you are running Web Rules in Data Analytics that are set to active, you will fill up the IE Cache very quickly with temporary files.

Resolution:

LANDESK recommends that when you install LANDESK Data Analytics that you configure your Managed Planet Core Scan Processor service be configured with a domain administrator account. Generally customers will create a "Service Account" that has domain admin access but is strictly for use with LANDESK services installed on the core. As long as you have configured your services to use this "Service Account" you can use the following resolution to attempt to limit the amount of temporary internet files that you see on the core. **Note: this solution won't cause all of the temporary internet files to instantly go away, but it should limit the amount that get created and stick around.

In addition, it is also recommended that Web Rules in Data Analytics set to be scheduled instead of running them as an Active Rule. Active Rules are ran as inventory is received and can generate a lot of unnecessary web traffic, which as a result causes and files in that folder to get created and steadily increase in numbers. You may keep the Web Rules set to active if you prefer, however please keep this in mind when you configure these kinds of rules. **Note: The term Web Rules includes (but not limited to) rules such as CDW, Microsoft, Adobe B2B connectors, etc.

This article will go over how to change the settings in the service and in Internet Explorer to prevent those unnecessary files from filing up the hard drive.

1. Navigate to the previously mentioned INetCache folder and delete the files in that folder.

2. From the Core, open the list of Services,

3. Log onto the Core as that Domain Administrator, open Internet Explorer and click Tools (gear icon)

In Internet Options click the Advanced tab, and scroll down the settings. In the Security category check the box for Empty Temporary Internet Files folder when browser is closed

Click Apply, and close the Internet Options window

Note: The Temporary Internet files may take time to be removed. We are relying on the Internet Explorer settings to remove the files; LANDESK is not directly deleting these files. If the files are not removed, it may require other means to clear this directory of files such as using a scheduled script that clears files. This functionality is not directly managed via the LDMS Core.

Related: Internet Explorer Does not Delete Temporary Internet Files on Close

I've got a case of Disappearing Data.  We're running LDMS 9.6 SP2 and Data Analytics 9.62.0670.  New PCs arrive and are entered using the standard Enter New Device web form, creating a Stub record.  I then enter Asset Tag and Purchase Order information using DA web forms.  The Asset Tag and PO info remains with the record until partway through the Imaging process when the PC gets a new device name.  At that point the data seems to be deleted.  I've looked into the Device ID Attributes in the Inventory Services Manage Duplicates section and removed Computer.Device Name as one of the triggering attributes.  (Our Device Names change at least twice during imaging and any time the PC gets deployed to a new location.)  Since our PCs get reimaged fairly regularly, how can I assure that the PO info remains with the record throughout the lifecycle?

There are times when you need Data Analyitcs to be completely stopped.  Sometimes turning off the services is not enough.  If you have Data Analytics (Managed Planet) processes that won't stop, please do the following:

1. Stop all LANDesk & Managed Planet services.
2. Turn off "Real Time Processing".
3. Stop IIS.
4. On the Core Console stop the Inventory Service in Configure > Services > Inventory
5. Delete or move all .mp files from \Program Files (x86)\LANDesk\ManagementSuite\ldscan
6. Delete or move all files from \Program Files (x86)\LANDesk\ManagementSuite\ldscan\ErrorScan
7. Delete or move all files using the cmd line from \Program Files (x86)\LANDesk\ManagementSuite\MP_TEMP\WEB
   
8. Reboot the core or restart the services you stopped to get Data Analytics running again

Data Analytics (Managed Planet) requires AJAX from Microsoft to install.

Environment:

Windows Server 2008 and 2008 R2 Standard

Not seen in Windows Server 2003

Errors:

Initial install:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'ASPAJAXExtSetup [1].msi' in the box below.

When trying to repair:

A network error occurred while attempting to read from the file location:\ASPAJAXExtSetup [1].msi

Cause:

When you rename the installer from ASPAJAXExtSetup [1].msi to anything else, it will fail.

Resolution:

Rename installer to ASPAJAXExtSetup [1].msi.

Description

When a user with a roaming profile moves from a x64 to a x86 device, (or vice-versa), the shortcuts from the Software Store still link to the program folder of the other architecture.

Cause

Software Store links only get updated by a call of ssclient.exe.

Solution

For roaming users it is necessary to call ssclient.exe every time they log-on to a system to ensure the links meet the local architecture.

This can be done via a GPO that places a shortcut to ssclient.exe in the start-up folder of the start menu for these roaming users. That way ssclient.exe gets started every time the user logs in and all shortcuts are adjusted to the local architecture.

Under DataAnalytics 9.5 the error message changes to lots of errors when trying to import various xml files that the object 'MP_Addon_Groups' does not exist. The cause and the solution however are the same as with Managed Planet 9.05 and greater.

Description

During the Database config step of the Data Analytics installation an error messages may pop up indicating that an XML file cannot be imported. The screenshot looks like this:

Cause

Due to some interactions with Management Suite during the install, the O/S must be switched to US English during the install process for the core only.  When the install is complete, it can be switched back.

See this link for description: http://www.managedplanet.com/news/2012/4/29/landesk-analytics-formerly-known-as-managed-planet-extension.html

Solution

To get Data Analytics installed please try the following steps;

1) Set the localization of your core to American English

1. To change the settings on Windows Server 2008, go into Region and Language settings.  On the Formats tab change the format to English (United States) and on the Administrative tab click the Change System Locale.  Then set the Current System Locale to English (United States)

2) Search for a xml called enutranslations.xml in "C:\Program Files (x86)\LANDesk\ManagementSuite"

3) Copy enutranslations.xml and rename the copy into engtranslations.xml. Make sure both files are in the directory "C:\Program Files (x86)\LANDesk\ManagementSuite"

4) Re-install Data Analytics

Symptom(s):

When running LDAP Import rules, active directory information does not get pulled into the database.  When a rule is run manually, the following error is displayed: 

No LDAP objects match search criteria.  

Cause:

The container to search was set to something other than the root of Active Directory tree, so the object could not be found.  

Resolution:

Edit the LDAP Import rule and leave the LDAP Container field blank.  This will cause the entire tree to be searched, if the object is anywhere in the tree, it should be found.

Issue / Symptom(s):

• When I check the \Program Files\LANDESK\ManagementSuite\LDSCAN folder, there are lots and lots of files collecting there.  They all have a .MP extension.

If Inventory Scans stopped running after upgrading to 9.5: http://community.landesk.com/support/docs/DOC-27516

Cause:

• The number of threads for the Managed Planet Core Scan Processor service may be set too low.
  • There are a number of processes that Managed Planet software performs (such as DTS gathering warranty information or ISM performing its checks) that can take a comparatively long time to perform.  To prevent this from becoming a bottleneck, the MPCore service by default should have 10 threads running simultaneously to execute these tasks.  Since they are not normally CPU intensive, this does not impact the CPU on the core server. 

Resolution:

• Verify that the number of threads is set to sufficiently high number (typically 10).  This is set in the 
  • ThreadCount  registry value of the  HKLM\Sofware\ManagedPlanet\Core  registry key. 
• Restart the Managed Planet Core Scan Processor service after changing this value. 
• Verify that the Managed Planet Core Scan Processor service is set to use a local administrator account. 

NOTE: If DTS is being used and web rules are enabled, the Local System account frequently is unable to access the web, causing the process to hang for 30 seconds until it times out.